To make your online course successful it’s not enough to offer dynamic video lessons and great content. You need to stay in touch with your students every day, to keep them engaged. In addition, you will be the first to know if the studying process needs some improvements or your customers for any reason don’t feel motivated to finish the course.
Online education is becoming more and more popular since it offers more flexible hours and allows you to study from your couch or car, but at the same time, it may create a sense of detachment because of the inability to connect with other students and share experiences. That’s why it’s so crucial to allow your audience to talk with each other, exchange opinions, and seek advice with the help of a students’ chat which you can easily set up yourself.
The students’ chat has to provide useful information, such as important announcements regarding upcoming exams, schedule changes, etc. But don’t make it too serious! People have to see it also as a space where they can relax, laugh, and find friendly support.
That being said, the students’ chat accomplishes the following goals:
The chat can’t function properly without a moderator. You can assign this role to somebody from your team or hire a new member to cover the position. This figure will be responsible for maintaining a friendly tone of the conversation, encouraging students to share their experiences and thoughts, and building long-lasting relationships with group members. The moderator has to respond quickly to queries and spot eventual complaints on time before they can become an issue.
Don’t forget to include your students’ counselor in the chat. This figure will help students with their inquiries, doubts, and complaints. So, the participants of the conversation will be able to address their questions to someone from the administration but also to catch up with each other.
You can easily create a student chat with just a few clicks, choosing from numerous options available online. For example, many e-learning platforms offer this tool to their clients. These in-app chats also help track the learning process of every single student and put you in touch with a group or with an individual in case there is a need to discuss the studying process privately.
You could also choose an independent messaging tool, such as Telegram, WeChat, or GroupMe, or combine two and more options if your goal is to divide conversations into more studying-oriented and more relaxed ones. Dedicating each communication channel to a single purpose will avoid confusion and important information getting lost.